• Who is Ideal Fitness Solutions? Ideal Fitness Solutions is a dealer of quality brand name commercial and consumer fitness equipment, accessories, athletic flooring and more plus provides professional services to assist our clients with professionally outfitting any fitness facility located within the Chicagoland area and outlying suburbs. IFS is a Minority Business Enterprise (MBE) with the City of Illinois, Chicago, Minority Business Development Center and BEP certified with the State of Illinois.
• What forms of payment does IFS accept? Cash, Check, Money Order, Master Card, Visa & American Express. Credit card charges will have a 3% credit card fee accessed for orders over $1000.
• Does IFS charge sales tax: Yes, IFS is a Chicago based business and is required to collect sales tax at a rate of 9.25% for all orders shipped within the state of Illinois.
• What are the lead times for the delivery of my fitness equipment and/or flooring? Lead time begin once all signed documents and deposits are received in the office of Ideal Fitness Solutions. Ideal Fitness Solutions works closely with their manufacturers to make every possible effort for you to receive your ordered products as quickly as possible. Lead time varies depending on manufacturer, product catagories and the time of year. Lead time for fitness equipment can be anywhere between 4-8 weeks, flooring 4-8 weeks and fitness accessories anywhere between 1-4 weeks.
• What is IFS Return Policy: Purchase of Fitness Equipment, Flooring and Lockers items that are custom orders may not be returned. Otherwise non-custom fitness equipment and/or fitness accessories may be returned up to 30 days from the delivery date shipped to the customer.
• What is the Refund Policy? All fitness equipment, flooring and locker purchases that are custom orders are non-refundable. Any products that have already shipped from the manufacturer, the customer will be charged a 25% restocking fee plus any shipping cost to and from customer. Unused Fitness Accessories and Parts in their original packaging plus accompanied with their packing slip and returned within 30 days may receive a 100% refund of the purchase price minus all original and return freight charges, including any handling costs and the 25% restocking fee.
• What is your cancellation policy? You may cancel your order anytime prior to your order being shipping from the manufacturer. If you cancel your order after it ships from the manufacturer, you will be accessed a 25% restocking fee, all freight charges associated with shipping to/from customer including any handling fees.
• What do I do if my product is damaged upon delivery? Please note every visible damange onto the carrier’s delivery papers that you sign. If the packaging is damaged in any way, note on the delivery bill “subject to inspection” before signing. If you are not present at the time of delivery, be sure to keep all paperwork and all packaging materials and contact Ideal Fitness Solutions at 773-267-4332 during our normal business hours.
• Who do I contact if there is an error on my proposal or invoice? Please contact your Sales Rep as soon as possible or contact IFS via email at accounting@idealfitsolutions.com. Forward us all information on what the price discrepancy is along with a copy of the proposal or invoice. We will contact you within 24-48hours to rectify with a corrected proposal or invoice. If we have made a pricing error on your proposal, we may not be held liable for the mistake. If a pricing mistake occurs, we would will gladly correct the error and contact you immediately to make you aware. If any monies have been received for the order in question, with your approval, we can apply them to your newly corrected proposal or else refund any or all monies that have been collected if you decide to cancel the order instead.